Compliance & Reporting Resources
We’re committed to transparency, professionalism, and protecting your rights as a client. If you have questions about your care, billing, records, professional standards, or other compliance matters, here’s how you can get help, whether with us or through official channels.
Positive Feedback & Practice Comments
We love hearing what’s working well! If you’ve had a great experience and want to share it with others, feel free to leave a review on Google or reach out directly via email: hello@sanametx.com
Your feedback helps us grow and serve our community better.
Filing Complaints or Concerns
If you believe a licensed clinician has acted outside their professional scope, ethics, or Texas law, you may contact the regulatory authority:
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Suite 7.300
Austin, TX 78701
Phone: (512) 305-7700
Toll-Free: (800) 821-3205
You can learn more about filing a formal complaint with BHEC through their website.
Consumer Protection & Privacy Complaints
If you think your consumer rights were violated — including unfair business practices or privacy concerns related to your personal health information, you may file a report with the Texas Attorney General’s Consumer Protection Division. This includes matters like data breach notifications or mishandling of protected health information.
You may also choose to file with the U.S. Department of Health and Human Services Office for Civil Rights (OCR) for HIPAA-related concerns.
Accessing Your Records
To comply with Texas record-keeping requirements, we retain clinical records for at least 7 years, or 5 years after a minor client turns 18, whichever is later.
If you’d like a copy of your records:
- You can request them through our secure portal, or
- Contact us at hello@sanametx.com to arrange delivery.
Administrative fees may apply in accordance with Texas Occupations Code and HIPAA privacy rules.