Investment and Scheduling
Payment & Cancellation Policies
Payment & Attendance Policy
Payment is due at the time of service and will be processed automatically using the card on file.
If a payment fails, we’ll attempt to contact you. If we’re unable to reach you, your session will be canceled and rescheduled.
Cancellations & No-Shows
You must cancel or reschedule at least 24 hours in advance of your appointment.
Late cancellations or no-shows will result in a charge for the full session fee to your card on file.
Emergencies (e.g., illness, accident, hospitalization, death in the family) will be considered on a case-by-case basis.
If you cancel or reschedule multiple times, we may revisit your current readiness for treatment.
More than 2 missed sessions without notice may result in termination of services.
Therapist Expectations
Our therapists are expected to start sessions on time.
If a therapist is late, they will either make up the time or adjust the fee accordingly.
Session Frequency & Duration
Most sessions are 50–60 minutes, typically held weekly.
Treatment length depends on your needs and goals.
You and your therapist will regularly review progress and adjust the frequency of sessions as needed.
Insurance Coverage & Cancellation Policies
We currently accept UnitedHealthcare and Aetna insurance, as we believe that access to mental health services is crucial to the well-being of our community.
If you will be using your insurance, you agree to verify your copay/out-of-pocket costs by calling the number on the back of your card.
By using insurance, your clinician is required to give a mental health disorder diagnosis that goes in your medical record. The clinical diagnosis is based on your current symptoms even though you may have been previously diagnosed. Your insurance company will know the times and dates of services provided. They may request further information to authorize additional services regarding treatment.
IMPORTANT: Some psychiatric diagnoses are not eligible for reimbursement. In the event of non-coverage or denial of payment, you will be responsible to pay for services provided. We reserve the right to seek payment of unpaid balances by collection agency or legal recourse after reasonable notice to the client.
Private Pay & Reimbursement
For individuals engaging with a therapist who doesn’t accept insurance, we prioritize your wellness within our practice. If you’re scheduled with a therapist who operates outside of your insurance network, you will be responsible for covering the out-of-pocket rate for your therapy session. We can provide you with the paperwork necessary so you can submit to your insurance company for possible reimbursement. Numerous clients have successfully secured partial or full reimbursement for their therapy sessions through their insurance’s out-of-network benefits.
Good Faith Estimate Notice
Notice to clients and prospective clients: Under Section 2799B-6 of the Public Health Service Act, you have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises.